Privacy Policy

Last updated: 12 October 2026

At Fowey Valley Cider & Distillery, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase our products, make a booking or contact us.

1. Who We Are

Fowey Valley Cider & Distillery is an independent cidery and distillery based in Lostwithiel, Cornwall.

Our website is www.foweyvalleycider.co.uk.

For the purposes of UK data protection law, the organisation responsible for your personal information is:

Business name: Fowey Valley Cider

Address: Fowey Valley, Unit 11, Restormel Estate, Lostwithiel, PL22 0HG

Email: barrie@foweyvalley.co.uk

2. Information We Collect

We may collect the following personal information when you interact with our business:

Your name, email address and telephone number.
Billing and delivery addresses.
Details of purchases, orders and transactions.
Information provided when booking tours, tastings or experiences.
Information you provide when contacting us by email, telephone or through our website.
Payment and transaction details processed by our payment providers.
Website usage information collected through cookies and analytics tools.

We only collect information that is relevant to providing our products and services, managing our business or meeting legal obligations.

3. How We Use Your Information

We use personal information to:

Process and fulfil orders placed online or in person.
Arrange deliveries and manage payments or refunds.
Manage bookings for tours, tastings and experiences.
Communicate with customers about purchases, bookings and enquiries.
Provide customer service and respond to questions.
Maintain financial and business records.
Understand how visitors use our website and improve its performance.
Send marketing communications where permitted by law.
Meet our legal and regulatory obligations.

We process personal information under the appropriate lawful bases set out in UK data protection law. These may include fulfilling a contract, complying with legal obligations, pursuing legitimate business interests or obtaining your consent where required.

4. Purchases, Payments and Bookings

Customers can purchase our products through our website or directly from our cidery and distillery in Lostwithiel, Cornwall.

Our website is hosted on Wix, which provides the platform for our online shop.

We also accept bookings for tours, tastings and experiences through our website, by email and over the telephone.

When you make a purchase or booking, we may collect your name, contact details, billing and delivery addresses, booking information and relevant payment details.

We use this information to process purchases, manage bookings, arrange deliveries, communicate with customers and provide our services.

Payments are processed through our payment providers, both online and in person, in accordance with their respective privacy and security practices.

5. Cookies and Google Analytics

Our website uses cookies and similar technologies to support essential website functions, such as shopping baskets, checkout and website security.

We also use Google Analytics to understand how visitors interact with our website. This helps us monitor website performance, identify popular pages and improve the experience for our customers.

Google Analytics may collect information about your device, browsing activity and interactions with our website.

For more information about how Google uses personal data, please visit:

Google's Business Data Responsibility Site

Where required by law, we ask for your consent before using non-essential cookies, including analytics cookies. You can manage your cookie preferences through the options provided on our website.

You can also manage or disable cookies through your browser settings, although this may affect certain website functions.

6. Marketing Communications

We may occasionally send information about our products, events, experiences and special offers to customers who have agreed to receive marketing communications or where otherwise permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

We do not sell your personal information to third parties for marketing purposes.

7. Sharing Your Information

We may share personal information with trusted third-party service providers where necessary to operate our business.

These may include:

Wix, our website and online shop provider.
Payment processing providers.
Delivery and courier companies.
Google Analytics.
Email and marketing service providers, where applicable.
Professional advisers and regulatory authorities where legally required.

We only share information where necessary and expect service providers to handle personal information appropriately and securely.

8. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Our website is hosted through Wix, which provides security measures designed to protect website and customer information.

Access to personal information is limited to those who need it for legitimate business purposes.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet our legal obligations.

This includes retaining relevant purchase and transaction records for accounting and tax purposes.

Booking and enquiry information is retained only for as long as reasonably necessary for business administration, customer service or applicable legal requirements.

When information is no longer needed, we securely delete or anonymise it.

10. Your Data Protection Rights

Under UK data protection law, you have certain rights regarding your personal information. Depending on the circumstances, these may include the right to:

Access the personal information we hold about you.
Request corrections to inaccurate information.
Request deletion of your information.
Object to or restrict certain uses of your information.
Withdraw consent where processing is based on consent.
Request the transfer of your personal information where applicable.

If you would like to exercise any of these rights, please contact us using the details provided in this policy.

You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

For more information, visit www.ico.org.uk.

11. International Data Transfers

Some of the third-party services we use, including Wix and Google, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

Any updates will be published on this page, along with the date of the latest revision.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Fowey Valley Cider & Distillery

Website: www.foweyvalleycider.co.uk